The challenge
The retailer’s 1,000+ campus stores historically managed recruiting locally. Seasonal spikes intensified inconsistent planning, uneven candidate experience, high turnover, limited visibility, and the recruiting burden on store managers.
- seasonal hires in eight weeks
- 9,000+
- average application-to-start
- 3.5 days
- turnover after multiple seasons
- 23%
What NXTThing did
NXTThing replaced store-led recruiting with centralized support using Personegy, workforce planning, daily funnel management, automated communication and onboarding, and Quick Start Launch Teams that could deploy within 24 hours.
| Before | After |
|---|---|
| Store-led recruiting | Centralized recruiting execution |
| Inconsistent local planning | Regional hiring plans and daily funnel management |
| Manual communication, offers, and documentation | Automated candidate and onboarding workflows |
| 42% turnover | 23% turnover |
“Partnering with NXTThing RPO completely transformed our seasonal hiring strategy. Their ability to scale, combined with automation and candidate care, enabled us to significantly reduce time-to-hire, improve our first day show rates, and relieve our store managers from the burdens of recruitment so they could focus on driving the business.”
The outcome
The retailer’s scaled seasonal hiring predictably, reduced turnover and rework, improved visibility, and freed up to 50% of store manager time from recruiting.
What’s next
The centralized recruiting engine continues to support recurring seasonal demand while protecting store operations and candidate experience.